Frequently Asked Questions

Yes, we offer discounts for non-profit organizations. Contact one of our account managers to inquire about current promotions and special discounts tailored for organizations with a noble cause. We're here to support your mission.

Non-working samples are available upon request. Some models may be unavailable.

No, there are no set-up charges associated with printing on our USB drives. However, for custom-shaped orders, there might be a set-up fee with the initial order. If the final design remains unchanged, all subsequent orders of custom shapes will not incur additional fees.

Weekends do not count as production days. Production days are considered business days.

Absolutely, we offer seamless international shipping. While our free shipping covers the United States and Canada, we extend our services globally. It's important to note that certain international deliveries may be subject to taxes, duties, or brokerage fees. Our commitment is to ensure a smooth shipping experience for our customers around the world.

Our commitment to quality is backed by a lifetime guarantee on all our flash drives and memory. Should your flash drive encounter any issues under normal usage, we stand by our promise to replace it at no additional cost to you. Your satisfaction and peace of mind are our top priorities.

CustomUSBmemory accepts purchase orders, all major credit cards, PayPal, check, cashier's check, and wire transfer.

To streamline your experience, your credit card will be charged at the moment you place your order.

Sales tax is only applicable when shipping to the State of Florida.

We accept various file formats to accommodate our printing processes. For optimal results in a 1-4 color print, a vector file is recommended. Common vector file formats include .eps, .ai, and .cdr. If you don't have access to these formats, high-quality image files like .jpg, .png, and .psd are also suitable.
For best results with image files, ensure a resolution of 300dpi or higher and a size substantially larger than the actual print area. If you lack the specified formats, our specialized design team can convert your logo into a suitable vector format for printing. When printing in full color on our white drives, an image with a resolution of 300 dpi or higher and a size significantly larger than the print area will yield optimal results.

Absolutely! Before finalizing your order, we provide a custom digital proof for your review. This allows you to visualize and confirm that the flash drives align with your expectations. Your satisfaction is our priority.

Don't worry if you don't have artwork. We can print any text using a font of your choice on our flash drives. If you're looking for a specific shape or image, our account managers are here to assist. Simply discuss your preferences with them, and they'll help you find the perfect image for your custom flash drives.

Yes, once your artwork is finalized, we will securely store it. This way, placing future orders becomes a breeze, ensuring a seamless and efficient process for your convenience.